Delivery & Returns Policy

1. Overview

We aim to provide a smooth and reliable shopping experience for all customers. This policy explains how we process, dispatch, and deliver orders, as well as how returns and refunds are handled.

By placing an order with us, you agree to the terms outlined below.

DELIVERY INFORMATION

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and bank holidays), unless otherwise stated on the product page.

During busy periods or promotions, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details (if available).

3. Delivery Options & Timeframes

We offer standard delivery services across the UK. Delivery times may vary depending on location and courier performance.

Typical estimated delivery times:

  • Standard UK Delivery: 2–5 business days after dispatch

  • Express Delivery (if available): 1–2 business days after dispatch

  • Wholesale / Bulk Orders: 3–10 business days depending on order size

Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and delivery location.

Occasionally, we may offer free delivery promotions, which will be clearly stated on the website.

5. Delivery Partners

We work with trusted third-party courier services to deliver your orders safely and efficiently.

Once an order is handed to the courier, delivery responsibility transfers to the shipping provider. We are not responsible for delays caused by courier networks, weather conditions, strikes, or other external factors.

6. Missed or Delayed Deliveries

If you are not available to receive your parcel, the courier may:

  • Attempt re-delivery

  • Leave a calling card

  • Deliver to a local collection point

If your order is delayed, please allow up to 7 working days after dispatch before contacting support.

7. Incorrect Address

It is your responsibility to ensure that all delivery details are correct at the time of ordering. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If you notice an error, please contact us immediately after placing your order.

RETURNS & REFUNDS

8. Your Right to Return (UK Law)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

You then have an additional 14 days to return the items after notifying us.

9. Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in original condition

  • In original packaging (where applicable)

  • Returned with all accessories or components included

We reserve the right to refuse returns that do not meet these conditions.

10. Non-Returnable Items

For hygiene, safety, and legal reasons, certain items cannot be returned once opened or used, including:

  • Personal care and hygiene products

  • Skincare or cosmetic items once opened

  • Sealed items that are unsealed after delivery (where applicable)

  • Perishable goods (if applicable)

Any non-returnable items will be clearly stated on the product listing.

11. Faulty, Damaged or Incorrect Items

We take quality seriously. If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Description of the issue

  • Clear photos or video evidence

Once verified, we will offer either:

  • A replacement

  • A refund

  • Or store credit (depending on availability and preference)

12. Return Process

To start a return:

  1. Contact our customer support team

  2. Receive return instructions and return address

  3. Send the item back securely

  4. We inspect the item upon receipt

  5. Refund or replacement is processed

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

13. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your bank

Original shipping costs are non-refundable unless the return is due to our error.

14. Wholesale Orders

Wholesale returns are handled on a case-by-case basis and may be subject to different conditions, including:

  • Shorter return windows

  • Restocking fees (if applicable)

  • Limited eligibility for non-faulty returns

All wholesale return terms will be confirmed at the time of purchase or account agreement.

15. Exchanges

We currently do not offer direct exchanges. If exchanges are not available, customers should return the item and place a new order.

16. Contact Us

If you have any questions about delivery or returns, please contact our support team via:

We aim to respond within 24–48 hours (excluding weekends and bank holidays).